Parts of these Terms and Conditions may be listed as separate policy statements.
iCare Solutions uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
iCare Solutions Monthly/Yearly Subscription
You will normally receive an invoice via email 14 days prior to due date.
We will dispatch your goods as soon as possible after SIM activation and testing. This will normally be within 3 working days. Delivery times vary, depending on the delivery address. Typically, delivery will take 2-5 days but remote areas may take up to 21 days. We will send an email to you with a tracking number when your order is dispatched by us (if you have provided your email address).
Delivery Service is unable to deliver to Post Office Boxes. An extra fee applies to delivery to PO Box address.
We will attempt to dispatch your goods via Australia Post economy airmail or suitable alternative (unless requested otherwise) within 7 – 14 working days. Delivery times vary, depending on the country. Typically, delivery will take 5-10 days but may take longer to some destinations. We will send an email to you with a tracking number when your order is dispatched by us (if you have provided your email address).
We will advise you within 2 business days if goods are unavailable.
If we are unable to deliver to your address we will contact you by email or phone to make alternative arrangements.
If you wish to query a delivery please contact us at firstname.lastname@example.org
All prices are in Australian dollars. Goods & Services Tax (GST), where applicable is included.
Relax, your iCare Watch purchase is covered under the iCare Solutions return policy and Australian Law.
The best proof of purchase is a receipt. At iCare Solutions, we strongly advise you to keep your receipt in a safe place. Bank statements and credit card statements are also generally accepted providing the retail cost of the product can be proven.