Parts of these Terms and Conditions may be listed as separate policy statements.

iCare Watch Payment Security Policy

iCare Solutions uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by iCare Solutions Pty Ltd or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by iCare Solutions Pty Ltd.
  • For more information about eWAY and online credit card payments, please visit  

iCare Solutions Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. 

iCare Solutions Monthly/Yearly Subscription
You will normally receive an invoice via email 14 days prior to due date. 

For Australian Orders

We will dispatch your goods as soon as possible after SIM activation and testing.  This will normally be within 3 working days. Delivery times vary, depending on the delivery address. Typically, delivery will take 2-5 days but remote areas may take up to 21 days. We will send an email to you with a tracking number when your order is dispatched by us (if you have provided your email address).

Delivery to Post Office Boxes

Delivery Service is unable to deliver to Post Office Boxes. An extra fee applies to delivery to PO Box address.

For Overseas Orders

We will attempt to dispatch your goods via Australia Post economy airmail or suitable alternative (unless requested otherwise) within 7 – 14 working days. Delivery times vary, depending on the country. Typically, delivery will take 5-10 days but may take longer to some destinations. We will send an email to you with a tracking number when your order is dispatched by us (if you have provided your email address).

If Goods are Unavailable

We will advise you within 2 business days if goods are unavailable.

If we are Unable to Deliver

If we are unable to deliver to your address we will contact you by email or phone to make alternative arrangements.

Queries about delivery

If you wish to query a delivery please contact us at

iCare Solutions Pricing Policy

All prices are in Australian dollars. Goods & Services Tax (GST), where applicable is included.

iCare Solutions Refund & Returns Policy

Relax, your iCare Watch purchase is covered under the iCare Solutions return policy and Australian Law.

What is ​“acceptable proof of purchase”?

The best proof of purchase is a receipt. At iCare Solutions, we strongly advise you to keep your receipt in a safe place. Bank statements and credit card statements are also generally accepted providing the retail cost of the product can be proven.